Analyste processus & Incident coordinator (I06869)


5 months

Dutch French English
441.6€ - 552€ /day

01/07/2023 - 31/12/2023

Brussels, Belgium

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as Incident coordinator you will be responsible for the daily follow up on newly raised tickets. You will help in distributing the tickets coming in ServiceNow towards the different agents and engineers.

You will have to provide technical support yourself to help the team. You act as SPOC for the different technical teams and you can translate the needs of the business into different projects. You know how to communicate to different groups of people and can easily communicate in Dutch, French and English.


Analyste processus - Expert


Dutch - Native

French - Native

English - Native


SCCM - Expert

ITIL - Expert

Incident management - Expert

SPOC for technical teams - Expert

Prince 2 - Expert

ITSM - Expert

Service Now - Expert

Anti - Virus knowledge (setup - Expert

m365 expertise - Expert

Technical Support - Expert

PowerShell scripting - Confirmed

Project Management - Expert