Description
Team Leader Life Retail Insurance
Thank you for not contacting Athora directly. You can reach out to ProUnity via info@pro-unity.com.
Do NOT try and contact the Hiring Manager directly please. It is not appreciated.
Only the applications that meets’ Athora’s predefined criteria (skills, work experience, language skills and availability) in this job post will be considered. If the above is not respected, Athora and/or ProUnity reserves the right to reject the candidate.
In attachment you can find different annexes part of the Framework Agreement of Athora. When proposing (a) candidate(s) you confirm you accept the conditions being part of the Framework Agreement.
Mission Description & Consulting Profile
At Athora Belgium, the customer is at the heart of everything we do. Our Life Operations department is constantly evolving and manages the life insurance files of our clients, both companies and individuals. We are looking for a Team Leader who can lead and inspire our Underwriting & Policy Servicing team.
The team consists of 8 enthusiastic colleagues who would be delighted to welcome you!
Your responsibilities
As Team Leader, your tasks include:
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Managing and guiding the team by providing advice and support with daily tasks, and delivering training when needed.
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Prioritising the team’s weekly workload.
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Identifying areas for improvement in service quality (mail, telephone, complaints management, etc.).
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Bringing a customer‑focused mindset to the team by identifying the needs/expectations of clients/brokers and adapting the service accordingly.
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Ensuring team performance and productivity by translating departmental objectives into clear goals.
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Supporting employee development through regular one‑to‑one meetings, coaching, and evaluation of performance processes, with the support of your manager.
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Leading information or project meetings.
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Creating a positive and stimulating environment in which team members can thrive and further develop their capabilities.
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Working together with the Life Retail Manager to define the team’s strategy.
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Managing the department’s allocated budget.
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Analysing potential customer complaints and proposing appropriate solutions.
Your profile
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You hold at least a bachelor’s degree, preferably in insurance or economics.
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You are a true expert in life insurance and have an in‑depth understanding of operations in this sector.
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You have at least 5 years of experience in the life insurance industry.
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You demonstrate strong leadership skills by inspiring trust within the team and achieving results through a collaborative and performance‑oriented culture.
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You have excellent knowledge of Dutch or French, with a very good command of the other national language.
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You are well‑versed in the Office suite, particularly Excel and PowerPoint.
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Knowledge of lean management is an asset.
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You are meticulous, organised, and able to manage priorities while respecting tight deadlines.
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You possess strong communication skills and can effectively manage internal and external stakeholders.
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You have a participative leadership style and are able to learn quickly in a dynamic environment.
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You are dynamic, positive, and open to new ideas.
