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Process Manager and training professional

@ Belgium - Brussels
Posted on 29/08/2017 by David
Daily rate : 700€ - 750€
Sector : Insurance
Duration : about 49 weeks
Description :

1. CONTEXT OF MISSION

 The department of Health Care within AG Insurance will be facing many challenges the upcoming 2 – 3 years. One of these challenges will be to create, in close collaboration with an external partner, a new Claims Management System (CMS) allowing our department to meet & even exceed the client’s expectations while working as efficient as possible. The scope of this new CMS is very broad:

- Management of hospitalization invoices (electronically & paper)

- Management of outpatient care costs

- Management of ambulatory costs

- Corporate & Retail contracts
The Health Care department of AG Insurance is looking for a Process Manager and Training professional. You will be in charge of the process modifications and the training program set-up and execution for the CMS roll-out.

 

2. REQUIRED KNOWLEDGE & EXPERIENCE

Personal skills

Mandatory

  • Excellent teaching ability
  • Critical thinker
  • Quick learner
  • Autonomous, structured and pro-active
  • Dynamic, analytic, synthetic
  • Excellent interpersonal & negotiation skills
  • Good planning & prioritization skill

 

Business experience

Mandatory

  • Min. 5 years of professional experience in equivalent function
  • Good knowledge of Health Care Products 

 

Functional experience

Mandatory

  • Process analysis
  • KPI definition
  • Trainer 

 

3. OBJECTIVES OF THE JOB

- Analyse current end-to-end users’ process

- Learn and Test the new Claims Management System (CMS)

- Evaluate gap between current process and the way of working with the new CMS.

- Propose process improvements

- Define KPI for process improvements
- Prepare/write the training program including change management aspects

- Plan and organize the global training program.

- Give the training in collaboration with other experts

Languages :
Dutch Intermediate English Intermediate French Advanced
Roles :
Process Manager 5y