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Process Manager & Training Professional

@ Belgium - Brussels
Posted on 06/07/2017 by David
Daily rate : 500€ - 600€
Sector : Insurance
Duration : about 50 weeks
Description :

1. CONTEXT OF MISSION

The department of Health Care within AG Insurance will be facing many challenges the upcoming 2 – 3 years. One of these challenges will be to create, in close collaboration with an external partner, a new Claims Management System (CMS) allowing our department to meet & even exceed the client’s expectations while working as efficient as possible. The scope of this new CMS is very broad: - Management of hospitalization invoices (electronically & paper) - Management of outpatient care costs - Management of ambulatory costs - Corporate & Retail contracts

The Health Care department of AG Insurance is looking for a Process Manager and Training professional. You will be in charge of the process modifications and the training program set-up and execution for the CMS roll-out

 

2. REQUIRED KNOWLEDGE & EXPERIENCE

Personal skills

Mandatory

  • Excellent teaching ability
  • Critical thinker
  • Quick learner
  • Autonomous, structured and pro-active
  • Dynamic, analytic, synthetic
  • Excellent interpersonal & negotiation skills
  • Good planning & prioritization skills 

Business experience

Mandatory

  • Min. 5 years of professional experience in equivalent function
  • Good knowledge of Health Care Products

Functional experience

Mandatory

  • Process analysis
  • KPI definition
  • Trainer

3. OBJECTIVES OF THE JOB

  • Analyse current end-to-end users’ process - Learn and Test the new Claims Management System (CMS)
  • Evaluate gap between current process and the way of working with the new CMS.
  • Propose process improvements
  • Define KPI for process improvements 
  • Prepare/write the training program including change management aspects
  • Plan and organize the global training program.
  • Give the training in collaboration with other experts.
Languages :
Dutch Intermediate English Intermediate French Advanced
Roles :
Process Manager 5y Trainer 5y