Service Desk Agent Technical

Initial short mission until 31/12/22, with possible extension for 2023

Description:

Providing technical IT support to our customers on their IT infrastructure and software. This includes the local network infrastructure, local servers, workstations and peripherals together with a variety of software packages. Our team provides first and second line remote support to end users.

The current technical team consists of +/- 8 persons.

Main tasks :

– Support for Windows10

– Support for Office software (O365)

– Troubleshooting of hardware incidents.

– Support for telecom and network incidents.

– Support incidents related to in-house applications

– Handling & follow up of IT incidents and questions received via phone and/or our ticketingtool (OmniTracker). Escalating to other teams and partners if needed.

– Creating, reviewing and keeping documentation up to date, creating (draft) communications towards our customers.

Function requirements:

– A first experience in a similar position. Good technical background & analytical skills are required.

– Advanced knowledge of Windows 10.

– Good knowledge of Microsoft Office applications (Office 365).

– Excellent communication skills in Dutch and French is required. Good knowledge of English is a plus.

– The ability to find the cause of problems in a complex environment and quickly offer effective solutions or workarounds while escalating the issue with a clear description/analysis to the other teams/partners.

– Basic knowledge & experience with Unix is a plus.

Working hours:

Mo – Fri 07:00 – 19:00 (in shifts from e.g. 07-16h, 08h – 17h, 10h – 19h)

Saturday: 08-16h. This Saturday-shift is only every 5/6 weeks and if you are scheduled on Saturday you can work from home + you are not scheduled on Friday.
Due to Covid measures, teleworking is in place for the moment. The formation in the first weeks however will be on site in our office in Braine L’Alleud.