IT Support Technician

In order to be accepted, the proposed application must fully meet the following minimum requirements:

1. The applicant must have the minimum skills and experience required (roles/skills/languages) ;

2. The NDA (Non-Disclosure Agreement) annexed to this application must be completed and signed by the applicant him/herself. 

Mission: IT care agent

Start: ASAP

End: 31/12/2026 (2 months mission, extension possible)

Full Time

IT Care Agent

About Fednot

At Fednot, IT is first and foremost about people.

As an IT Care Agent, you won’t spend your days hidden behind a ticketing system. Working in close proximity to your colleagues, you’ll be a visible and trusted point of contact for employees across the organisation. Whether you’re helping a colleague solve a technical issue, setting up a new workplace, supporting a meeting room or welcoming a new employee during onboarding, you’ll have a direct impact on people’s day-to-day work experience.

What makes this role particularly interesting is the broad and collaborative environment in which you’ll operate. Fednot’s IT landscape is diverse and constantly evolving, offering exposure to a wide range of technologies, tools and challenges. You’ll work closely with colleagues from Infrastructure, Network, Windows and Service Management teams…

What you will do

As a key member of our IT Care team, you will help ensure that colleagues can work efficiently and comfortably every day.

You will:

• Be the go-to IT contact for colleagues across the organisation.
• Provide support for PCs, mobile devices, Microsoft 365 and meeting room technologies.
• Assist colleagues both remotely and on-site, directly on the office floor.
• Prepare and set up IT equipment for new joiners and support their onboarding experience.
• Manage incidents and service requests while ensuring a high-quality user experience.
• Work closely with Infrastructure and other IT teams to resolve issues and improve services.
• Contribute to knowledge sharing, documentation and continuous improvement initiatives.

Your profile

We’re looking for someone who enjoys solving problems, helping people and continuously learning. You:

• Have a Bachelor’s degree in IT or equivalent experience.
• Have previous experience in an IT Support or Service Desk role, at least 3 years.
• Are comfortable working with Windows, Microsoft 365 and mobile devices.
• Have knowledge of Active Directory, Entra, Exchange Online, ITIL (or are eager to learn).
• Fluent in Dutch, with a very good command of French and English.
• Customer-oriented, with a talent for explaining technical concepts in a clear and accessible way.
• Proactive, solution-driven and comfortable working in a collaborative environment.

Where are you going to work?

Brussels at Fednot premises, at least 4 days a week in the office. 

Timing

• Start date: ASAP
• End date: 31/12/2026 (2 months mission, extension possible)
• Interview process: 2 rounds
  • 1st round of 1 hour with HR (via Teams) – Please note that only the presence of the candidate is accepted. Possible slots : Thursday 22/10/2026 : 10.30am – Friday 23/10/2026 : 9.30 or 10.30am, 1pm or 2pm
  • 2nd round of 1 hour for a more technical interview with the N+1 (interview onsite) – Please note that only the presence of the candidate is accepted.