Description
As ICT Helpdesk
- Incident management (internal users)
- Escalation to Shared Services
- Escalation to service provider
As ICT Support
Admin tasks
- New colleague – Creation of user
- Colleague OUT
Hardware
- Computer preparation
- Asset inventory management
Remote apps
- Manage accesses to remote apps
Security
- Badges management
- Manage security alerts
Services
- Audio – video infrastructure of meeting rooms
- Creation of folders on file server and access management
- Creation of Teams workspaces and access management
- Creation of Extranet spaces and access management
- Management of kce.be mailboxes
- Support for Telephony
Software
- Installation Specific Software
